Important Information About Artisan Preorders, the Build-to-Order Process, Shipping Methods & Restocking Fees

Preorders & Build-to-Order

Depending on demand, a customer can expect orders to take up to 90 days to be fulfilled once that customer’s build begins. The start date of your build will depend on the number of customers ahead of you in the build queue.

When you purchase a product as a preorder, funds are collected immediately and placed into escrow until your order is ready to ship. 

You will be notified when the creation of your build-to-order product is about to begin, and you are entitled to a full refund up until that point, if you decide to cancel your order. If you change your mind about your build-to-order product before we start construction on it, please let us know, and we will make it available to another customer and refund your money.

Edition numbers will be issued based on when orders are placed.

Shipping Methods

All Artisan replica orders must ship via FedEx Express only.

If you choose any FedEx Ground service, (i.e., Ground or SmartPost), we will contact you about upgrading the service level to better protect your replica and adjust the shipping charge.

Due to the special nature of Artisan products, the shipping quote generated by our system is an estimate and must be confirmed by your concierge. The actual price might be higher or lower. 

After your order is placed, your concierge will reach out to you and confirm the amount.  Please note that all Artisan orders must be shipped by Fedex Express Services to ensure proper delivery with full insurance. This will be factored into the final shipping quote. If you have questions or concerns about your final shipping quote, please contact your concierge.

Please note that projected ship dates are best estimates and are subject to change.

International Shipments

QMx is not responsible for any tariffs or import fees levied on international shipments.

We highly recommend our international customers factor in any local customs fees that might be applied at the product's destination.

Restocking Fees

A restocking fee of 20 percent may be deducted from the refund of a QMx Artisan product that is returned and has not incurred material damage and is not missing components included in the original shipment. Note that shipping costs may not be refunded.

For a product that has been damaged or altered after delivery to you and subsequently returned, you may be charged an additional restocking fee of either 25 percent or 50 percent of the original purchase price based on the severity of the damage.

 

I understand this is a build-to-order item and agree to be charged now for work to begin:

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