Ordering

Placing an Order

Creating an account will make ordering easier, but you may check out as a guest. Once items have been added to your cart:

  1. Select “Cart.”
  2. Once at the Shopping Cart page, you will be prompted to “Check out.” If you have an account already, enter your e-mail address and password here. If you do not have an account, you may set up one or check out as a guest.
  3. Enter your billing and shipping addresses. Please note that the information you enter is what our system records. Be sure to confirm everything is correct. QMx is not responsible for lost shipments due to incorrect information provided during checkout.
  4. Select your shipping method. Note that Artisan products must ship via FedEx Express Services.
  5. Enter payment information.
  6. Click "Complete my purchase."
  7. You will receive an e-mail confirmation of your order.

Methods of Payment

All prices listed on our website are in U.S. dollars. We accept:

  • For direct customers: Visa, MasterCard, Discover, American Express, debit cards and PayPal.
  • For wholesale customers: Visa, MasterCard, Discover, American Express, PayPal, money orders, bank cashier’s checks made payable to “Quantum Mechanix Inc.” and wire transfers.
In addition:
  • PayPal transactions must be completed within 24 hours, or the order will be cancelled.
  • For your protection, we check credit card numbers for potential fraud. Please make sure your billing address is correct to avoid delays in order processing.
  • To pay by cashier’s check or money order:
    • Print the page with your order, which should include the total purchase price plus applicable sales tax and shipping.
    • Send the order information and check (U.S. bank only) or money order (U.S. and international) in U.S. dollars for the full amount owed to:



      Quantum Mechanix Inc.
      555 Second Avenue, Bldg. G-250
      Collegeville, PA 19426-3600
      
U.S.A.

  • Please note that orders paid for by money order or bank check will not be processed until the check is deposited and clears successfully. This could take up to 10 business days.
  • All monies are collected immediately. Funds for preorders will be placed in escrow until your product is ready to ship.

Order Confirmation

You will receive an e-mail confirmation with your order number once you’ve successfully completed your order. It is important to check this e-mail to make sure all information – such as the shipping address or clothing size – is correct. Changes requested after we have already shipped your order to you may result in additional charges.

Ordering by Phone

Though we prefer that all orders be placed via our secure online store (qmxonline.com), we are able to provide alternative methods for purchasing. We are dedicated to providing you the best possible customer service available. We promise to get back to you within 24 hours, excluding weekends and holidays.

Online Security

When you are shopping online, we have security measures in place and take precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. QMx cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Sales Tax

Quantum Mechanix, Inc. is physically located in Chatsworth, California; Collegeville, Pennsylvania; and Ocala, Florida. We are required by law to charge sales tax to any orders shipped to California, Pennsylvania and Florida. Prior to finalizing your order, in Checkout, you will see your total balance due, including taxes, if applicable.

Order Processing

If you received an e-mail order confirmation, then your order was processed. If you have not, then your order was not correctly processed.

Your credit card might be declined because there is an issue with the billing address. The billing address you enter during the checkout process must match the address the issuing bank has on file.

 If a hold is placed on your funds because of a failed order, you will need to contact your bank in order to release the hold. We are unable to make this request for you.

Preordering

When you purchase an item as a preorder, funds are collected immediately and placed into escrow until your order is ready to ship. You are entitled to an immediate refund up until your order actually ships. If you change your mind about your preorder, please let us know, and we will refund your money.

It is recommended that you preorder any products that you truly want to purchase. We fulfill all of our orders on a first-come, first-served basis. We’ve had a number of items sell out during the preorder phase.

If you order other products that are currently available with your preorder, the items will ship when the preorder is available. If you want any currently available products sooner, please place a separate order for them.

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