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You may return a product you’ve purchased from QMx directly for refund or exchange within 30 days of the shipment date. You will receive notice of the shipment of your order via e-mail.
Note: If you bought our product from a reseller, please contact that vendor regarding a return.
We handle exchanges for items we sell directly. Even evil geniuses sometimes make mistakes.
If we’ve made a fulfillment error on an order you placed with us directly, we will exchange your incorrect order for the correct item(s) at no additional charge to you.
If you’ve made an error, had a change of heart or chosen the wrong size, you may incur an additional charge for your exchange, depending on the circumstances. We will do our utmost to help resolve the problem at minimal cost.
If you wish to make a return or an exchange, please contact Customer Service and request a return merchandise authorization (RMA).
Returns will not be accepted without an RMA. Returns to QMx:
If you use any other parcel service method, particularly one without sufficient insurance coverage, you may not be refunded for the purchase.
Send all returns to:
In the rare event we have a replacement part for an item you’ve broken, we might be able to help. If the relevant part is available, you will incur charges for the part plus shipping and handling.
Please contact Customer Service for assistance.
Once you complete your order, it goes immediately into our system for processing so that we can get you the products you want quickly and efficiently. This means that after you submit your order, our customer service staff will not be able to cancel it.
If you change your mind after submitting your order, we'll happily help if you request a change that qualifies as a return or an exchange.
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