Shipping Info

Shipping Costs

Shipping costs are based on an item's weight, size, shipping service level (Ground, Express, etc.) and destination address.

To view the shipping cost for your entire order, simply place your item(s) in your cart. Shipping costs will display during checkout, and you may have the option to switch the shipping method at that time.

Free Shipping

Shipping and handling are free on eligible orders of $100 or more placed at QMxOnline.com.

This offer applies to standard USPS Priority Mail shipping and handling within the U.S., excluding Hawaii, Alaska and U.S. Territories (other than Washington, D.C.). Free shipping does not apply toward purchases of Artisan products. Associate orders, business sales and past purchases are not eligible.

Customers are responsible for all taxes and for all rush delivery upgrade fees for Express Saver, 2-Day, and Overnight delivery.

Quantum Mechanix Inc. reserves the right to modify or discontinue this offer at any time. Void where prohibited by law.

Delivery Estimates

If your ordered products are marked "In Stock," they will typically ship within 48 hours, excluding weekends, holidays and special events, such as industry conventions. If there is a delay, a customer service representative will contact you with an estimated time of shipment.

Note: Deliveries to APO/FPO or other noncontiguous U.S. addresses may take 30 to 45 calendar days.

Delivery Methods

We ship orders via FedEx and the U.S. Postal Service.

FedEx typically does not ship to P.O. box addresses. However, U.S. customers purchasing non-Artisan items may use the U.S. Postal Service.

Note: By choosing USPS shipping methods, the customer agrees to be responsible for any and all damages, losses, customs fees, and any and all costs of shipping.

Some exceptions to these guidelines may apply.

Split Shipping

We generally do not split-ship orders. If you order in-stock products with backordered, out-of-stock or preordered products, your order will ship when those products are available.

If you want any currently available products sooner, please place a separate order for them.

Insurance

Artisan Replicas

All orders for Artisan replicas must ship via FedEx Express and are insured.

Other Orders

All FedEx shipments are insured, excluding SmartPost.

SmartPost Orders

Important Note: By selecting this shipping option, you understand and are explicitly agreeing to be responsible in the event of any loss or damage to the product, any and all customs fees (if applicable) and any and all costs of shipping. 

APO/FPO Addresses

Follow these instructions to help ensure delivery to APO/FPO addresses:

  1. The Country is "United States"
  2. The City is "APO" or "FPO"
  3. The State is either "Armed Forces Americas" or "Armed Forces Europe" or "Armed Forces Pacific"
  4. Enter your ZIP Code
  5. Enter your full name, grade, unit number and any other information required by the military in order to receive packages.

Order Confirmation

Once your order ships, you will receive an e-mail confirmation with any available tracking numbers. The only delay at this point would be due to the shipping carrier missing our pickup appointment. If there is an unusual delay, we will contact you with an updated shipping estimate.

Packaging

We have a specific way of packaging products to ensure they arrive in pristine condition. Please address all shipping requests in the comments section of your order during checkout. One of our shipping specialists will address your concerns and attempt to accommodate your requests, where possible.

Gift Wrapping

We do not currently offer gift wrapping services. Inside each shipment is a packing slip that lists the items being shipped. Prices are not included in the packing slip. If you have any special requests, please put them in the comments section of your order during checkout. We'll do our best to accommodate you.

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