Fulfillment & Customer Service Specialist


Fulfillment & Customer Service Specialist

Job Type

Full Time

Job Location

Chatsworth, CA

Experience Level

1 year


Send resume and cover letter to jobs@quantummechanix.com.

Job Requirements

Quantum Mechanix Inc. (QMx) is looking for a fulfillment and customer service specialist to work in-house at our headquarters. This is a full-time, hourly position supervised by the Operations Manager.

Fulfillment Responsibilities

  • Perform pick-and-pack functions as required.
  • Use company's software to ship and track packages.
  • Load area prepared for carriers at designated pick-up times.
  • Sort parcels by carrier, and by domestic and international destinations (FedEx Express, FedEx Ground, UPS, etc.).
  • Handle a pallet jack, manual pallet stacker, hand truck and warehouse doors safely.
  • Handle merchandise (sometimes fragile, limited-edition items) with care.
  • Use multiple shipping companies software to ship and track packages.
  • Pack/re-pack and ship customer orders.
  • Palletize and move retailer orders.
  • Troubleshoot shipping problems and errors to resolution.
  • Communicate well with fellow employees and coordinate activities according to needs.

Customer Service Responsibilities

  • Respond to, handle and resolve customer inquiries.
  • Provide customers with product and service information.
  • Identify and address customer issues.
  • Maintain a positive tone and upbeat attitude.
  • Seek mutually beneficial outcomes.
Job Requirements
  • Ability to communicate well with peers, managers and outside entities.
  • Excellent listening skills.
  • Strong empathy skills.
  • Ability to problem-solve.
  • Ability to multi-task.
  • Attention to detail.
  • Negotiation skills
  • Accurate, trustworthy and reliable
  • Able to work as required to satisfy deadlines and adjust to high-volume days.
  • Self-motivated, and able to work proactively and independently.
  • Ability to work well with others.
  • Strong verbal and written communication skills.
  • Need to know or be able to learn the shipping process.
  • Must be flexible for varying schedules as needed.
  • Excellent safety record.
  • Great work ethic.

Physical Requirements

  • Standing and/or walking during a shift of up to 8 hours.
  • Ability to lift and shift boxes, most weighing up to 10 lbs., up to a maximum of 50 lbs.
  • Manual dexterity in hands and wrist.
  • Regular bending, lifting, stretching and reaching both below the waist and above the head.


  • Need to know or be able to learn the shipping process.
  • High School Diploma or GED required.
  • Computer literate.
  • Authorized to work in the U.S. without sponsorship.
  • Must be proactive and able to work well with others.
  • Strong verbal and written communication skills are a must.


About Us

Quantum Mechanix Inc. is a Los Angeles-based creative studio and developer of screen-accurate replicas, collectibles, apparel, artwork, and digital apps and games inspired by entertainment’s most beloved shows and movies.

We focus on serving the most demanding customers – from dedicated fans to the industry’s most prestigious production companies and studios – with the most detailed, accurate, beautifully finished products possible.


Bring to life the most beloved objects from your favorite movies and TV series. Whether it's blueprints of a legendary craft, posters that wouldn't look out of place on the set of your favorite show, the dog tags of a beloved character (or perhaps a set with your own name on them), a meticulously detailed filming miniature, or an exact replica of a hero’s sidearm, it's our job to take these fantastic objects of imagination and make them real.


QMx – Screen-accurate recreations of props and scale models, including mid-scale ship replicas and animated character figures.

QMx Press – High-quality prints, books and novels inspired by beloved science fiction TV and films. This category includes blueprints, expanded universe reference packs, and character and vehicle posters.

QMx Artisan – Hand-built models of props and vehicles. These items are produced by professional Hollywood prop-makers. Edition sizes are generally very limited.

QMx currently operates under licenses from such studios as Bad Robot Productions, CBS Consumer Products, CCP, DC Entertainment, FUNimation, Lucasfilm Ltd., Marvel, Mutant Enemy Productions, NBCUniversal, Paramount Pictures, Sony Pictures Entertainment, Sunrise, Time Science Blood Club, Twentieth Century Fox and Warner Bros. Entertainment.


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