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Creating an account will make ordering easier, but you may check out as a guest. Once items have been added to your cart:
All prices listed on our website are in U.S. dollars. We accept:
You will receive an e-mail confirmation with your order number once you’ve successfully completed your order. It is important to check this e-mail to make sure all information – such as the shipping address or clothing size – is correct. Changes requested after we have already shipped your order to you may result in additional charges.
Though we prefer that all orders be placed via our secure online store (qmxonline.com), we are able to provide alternative methods for purchasing. We are dedicated to providing you the best possible customer service available. We promise to get back to you within 24 hours, excluding weekends and holidays.
When you are shopping online, we have security measures in place and take precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. QMx cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Quantum Mechanix, Inc. is physically located in Chatsworth, California; Collegeville, Pennsylvania; and Ocala, Florida. We are required by law to charge sales tax to any orders shipped to California, Pennsylvania and Florida. Prior to finalizing your order, in Checkout, you will see your total balance due, including taxes, if applicable.
If you received an e-mail order confirmation, then your order was processed. If you have not, then your order was not correctly processed.
Your credit card might be declined because there is an issue with the billing address. The billing address you enter during the checkout process must match the address the issuing bank has on file. If a hold is placed on your funds because of a failed order, you will need to contact your bank in order to release the hold. We are unable to make this request for you.
When you purchase an item as a preorder, funds are collected immediately and placed into escrow until your order is ready to ship. You are entitled to an immediate refund up until your order actually ships. If you change your mind about your preorder, please let us know, and we will refund your money.
It is recommended that you preorder any products that you truly want to purchase. We fulfill all of our orders on a first-come, first-served basis. We’ve had a number of items sell out during the preorder phase.
If you order other products that are currently available with your preorder, the items will ship when the preorder is available. If you want any currently available products sooner, please place a separate order for them.
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