Product Info

Out-of-Stock Products

If an item is just out of stock, then odds are we’re replenishing our supply. We manufacture all of the items you see on this website, so there will be occasional delays between when we sell the last item in stock and when the next batch of products is shipped to our warehouse.

If a product page indicates that a limited-edition item is sold out, we will not make that specific product again. 

Products in Development

We are constantly developing new products. We often won’t have release dates or price points announced until the product is ready for sale. The best way to get the latest information on upcoming products is to sign up for the QMx Insider. Our newsletter offers details about all of our projects – even the super-secret ones!

Power Requirements for Electronics

All products requiring electronics, unless otherwise stated, operate using standard U.S. 120V current. If your voltage is different, you must supply the appropriate plug adapter and power converter.

Artisan Warranty

Quantum Mechanix offers a limited warranty. All models come with a 90-day limited warranty that covers defects in materials, craftsmanship and components. The warranty period begins on the date of shipment, so prompt communication is important when applying the warranty.

The customer will be responsible for return shipping, the warranty work will be performed at no additional cost to you and the model will be returned. Any work done under warranty will not extend the warranty period.

For models with electronic kits: In addition to the 90-day limited warranty above, these models are also covered by a limited 90-day electronics warranty. This includes the electronics for main controller boards.* These effects include gravity rotor effects, strobes, “hard burn,” etc.

For repairs to the four-channel remote board,** we offer a 30-day warranty for repair/replacement.

In the event of damage during shipment, please contact us immediately. We will do our very best to assist in the claims process, but be aware, our warranty does not cover damage caused by shipping.

To comply with your warranty, all Artisan products customers must retain all of the original packaging and materials, in the event a return of the product is necessary. Failure to retain the packaging will result in additional costs to the customer.

Note: Any alteration of the replica by the customer, including the opening or removal of any electronic parts, voids this warranty. 

Artisan Shop Services

If, at any time, after the expiration of your warranty, you experience any issues with your model, we are happy to offer, as a service to our customers, the ability to utilize the services of our highly skilled Artisan team for any repairs or modifications at the current bench labor rate, including any and all necessary parts. We will provide you with an estimate of cost. Written approval and payment are required before we begin any post-warranty work.

All repair work will include, at no extra charge, a full inspection and tune-up of any surface irregularities.

* Circuit board developed and built in-house by QMx FX Cinema Arts.
** Circuit board developed and built by Logisys Corp.

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